All orders are processed within 1–7 business days (excluding weekends and public holidays) after your order confirmation email. You will receive a shipping notification with tracking details once your order is on its way.

For GCC customers, Enjoy complimentary shipping across the UAE, Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman.

For UK customers, a flat shipping fee of AED 200 applies to all orders under AED 4,000, while orders above AED 4,000 enjoy complimentary shipping. UK VAT (20%) and customs duties (~12%) are the responsibility of the customer and may be collected by the courier upon delivery.

Once your order is marked as delivered by the courier, it is considered fulfilled. In the rare case your package is lost or stolen after delivery confirmation, we cannot be held responsible. We recommend providing a secure delivery address and tracking your shipment closely.

If you need help tracking a package, contact our customer service team at care@houseofyamina.com .

Once your order ships, you will receive an email with a tracking number. Please allow up to 48 hours for the tracking link to update.

If you do not receive your order within 7 days of the shipping confirmation email, please contact us at care@houseofyamina.com with your order number.

We accept returns within 14 days of delivery for unused items in original condition. You will receive a full refund.

If your order arrives damaged, please email us at care@houseofyamina.com with your order number and photos of the item. We’ll do our best to resolve the issue swiftly and satisfactorily.

For full details, please see our Refund Policy.