Frequently Asked Questions
Orders & Payment
We accept Visa, Mastercard, American Express, Apple Pay and Google Pay, along with other secure payment methods shown at checkout.
Orders can be modified or cancelled within 4 hours of placement. Please contact our team on WhatsApp or at care@houseofyamina.com as soon as possible.
Orders are prepared and dispatched within 1–2 business days. During launches and peak periods, please allow up to 3 business days.
Shipping & Delivery
Dubai: Same day
UAE: 1–2 business days
GCC: 2–4 business days
International: 3–7 business days
Once your order ships, you’ll receive an email with a tracking number and link. Please allow up to 48 hours for tracking to update.
Please contact us on WhatsApp or at care@houseofyamina.com with your order number. We will work with the carrier to resolve it quickly.
For full details, see our Shipping & Delivery page.
Returns
Returns are accepted within 14 days of delivery for unused items in original condition. Submit a request on our Request Return page. Full details are in our Return & Refund Policy.
Please contact us within 3 days of delivery with photos, and we will arrange a refund or replacement.
Inside the House
Every House drop is unique and will not be recreated. Inspired by the idea of heirlooms, our pieces are made to be rare, lasting, and passed down through generations.
Creating heirlooms is our answer to overconsumption. We release one to three collections a year, produce in limited quantities from precisely calculated fabric, and store any excess to be repurposed into future pieces. Read more about our sustainability.
Heritage, femininity, and the presence of modern women. Our pieces draw on stories of influential women and on nature: Saharan mountain ripples, Mediterranean waves, the colors of pearls and the summer sky.
We are based in Dubai and currently operate exclusively online. Our team is always available for personalized sizing and styling advice.
Of course. Our size guide offers detailed measurements, and our team is happy to help you personally find the right fit.
Still Have a Question?
Or Email Us → care@houseofyamina.com
Our client care team is here for you.
