Store Return Policy
Eligibility for Returns & Exchanges
- Items must be unused, unworn, unwashed, and in their original packaging, with all tags attached.
- Items that appear worn, washed, damaged, or altered will not be accepted.
Special Offer Items
- Items purchased at a final price are eligible for exchange only.
- No refunds apply.
- Exchange requests must be made within 5 days of purchase.
Regular-Price Items
- Regular-price items are eligible for exchange or refund.
- Requests must be made within 7 days of purchase.
HOW CAN I START A RETURN?
To start a return, please contact our Customer Support Team at care@houseofyamina.com with your name and email address, order number, item name, and reason for return. Our team will review your request and provide you with the next steps.
Return Process
- To initiate a return, please send the return request email.
- Once the return request is submitted, you will receive an email with return instructions.
- Ship the item back to us using a trackable shipping method within 7 days of approval.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
- Refunds will be issued to the original payment method within 7-10 business days after approval.
- If the return does not meet our return policy conditions, we reserve the right to reject the return or provide partial refunds.
Contact Us
For any return-related inquiries, email us at care@houseofyamina.com
